Buy a Block of Hours

Unsure about a project?  Need computer support?  seem to have recurring needs when it comes to your computer needs??   Buy a block of Hours.  You save 20% off our hourly rate.

About The Block Of Hours

The Block Of Hours is a cost effective plan with which you can take care of all of your personal computing, networking and Internet design needs. The Block Of Hours that can be used for any of the services provided by Bquick PC Repair. It covers everything from planning and installation, to on-going support and Internet design work. It is a simple and flexible approach to obtaining professional computer services, no matter what you might need.

How might you use your Block Of Hours Contract?

Get your computers fixed asap!

Get them fixed in priority order

Installation and configuration of software

Training in a specific application

Telephone Support

Off site repair of your equipment

Software or hardware upgrades

Problem Solving

Internet Design

Computer Programming

Advantages

Unlike typical support contracts, the Block Of Hours can be applied toward a wide variety of services over an unspecified period of Hours. There is no "use it or lose it" deadline, nor are they any terms that limit its use to certain types of services or products. All of the services provided by Bquick PC Repair can be billed against the Block Of Hours. If more Hours is needed than was initially contracted for, an additional Block Of Hours can be purchased at the same discounted rate.

Hours is accurately tracked for each use of the Block Of Hours, and you receive a statement for each support activity, indicating the type of service performed, the amount of Hours used, and the Hours remaining under the current contract.

Cost

We have a single standard rate for computer work of $50 per hour. A Block Of Hours is sold in 10-hour increments. You get a 20% discount off of the hourly rate if you buy one or more blocks. This lowers the hourly rate to $40 per hour or a savings of $10 per hour. One Block Of Hours Costs $400.

Hours bought on the Block Of Hours plan also be used to cover
URGENT (hour response Time) or mission-critical
EMERGENCY (2-hour response Time) support calls, along with
Standard calls (same business day).

Hours will be deducted from the Block Of Hours in relation to the response-Hours requested and delivered:
Urgent responses are billed at 2x per hr rate
Emergency responses are billed at 1.5-Hours.
Customers are not charged at the higher rate if the response-Hours is quicker than requested. Yes, there are times

when we get back to you sooner than you would think.

The table below summarizes the Customer Support Agreement Hourly Rate Structure.

Response Level
Maximum Response Hours
Hourly Billing Ratio

Standard
Regular scheduled appointment
1:1
(1 hour deducted per hour used)

Urgent
Within 4 business hours
2:1
(1.5 hours deducted per hour used)

Emergency
Within 2 business hours
2:1
(2 hours deducted per hour used)

Hourly rates pricing applies to normal business hours, Monday-Friday, 8:00 AM- 5:00 PM. Activities before 8:00 AM and after 5:00 PM, weekdays, will be billed at 2x hours per worked. Work performed on Saturday will at double Hours, work performed on Sunday & Holidays will be billed at triple Hours. Each on-site service call will be assessed 0.5 hours of standard rate for trip charge rounded up to the nearest hour.

There are no extra charges for telephone support\questions\how too whe you have a block of hours contract with us. Think about that your own personal IT guy you can pickup the phone and ask a quick question or better yet shoot him or her an email.

Sign up for a block of hours now! By Clicking here

Give us a call a 919-628-0618  today,  stop by one of our three locations or click here to fill out our info form

and someone will get back to you and discuss your options.